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Shipping & Delivery

Information about our Courier Services, delivery time frames and how we can help with your delivery problems.

NZ Domestic Shipping Charges

At Space General, we believe in being transparent with our costs. We use NZ Post & Post Haste for most of our deliveries, and shipping to New Zealand Wide. The shipping fee for your order is determined based on the size and weight of the products you

Tracking the delivery status of an order

You can check to see if your order has shipped from Account. If you have an account with us, you can track the progress of your order by clicking on the relevant order in My Orders under My Account. You can also find the tracking number on this page

Where We Ship Orders & Dispatch Times

As an NZ-owned shop, every product from Space General is dispatched from our Auckland warehouse. Orders placed before 12:30pm are usually sent the same day; orders after are shipped the next business day. For urgent delivery inquiries, please contact

NZ Domestic Services & Delivery Times

We use NZ Post & Post Haste as our courier service for the majority of our orders for New Zealand customers. NZ Post and Post Haste parcels shipped within the North Island are dispatched via a standard overnight delivery service, while shipments to t

Do you ship outside of New Zealand?

At this time, our shipping services are limited to addresses within New Zealand and we do not offer an international shipping service.

Can I collect my order from your warehouse?

Oders are processed quickly, and currently, our warehouse setup doesn't allow for the provision of a click-and-collect service. Please know this measure is a safety precaution to protect everyone from the hazards of active machinery.

Do you have a showroom or store where I can view products?

Currently, our store operates exclusively online. We're all about making your shopping experience as enjoyable as possible!  Our warm and welcoming Customer Service team is eager to help with any questions you might have about our products. Don't hes

Help! The tracking says its delivered but I can't find it!

Let's put on our detective hats and do a little investigating together!. For our rural customers:. Once a package has been handed over to rural we expect delivery to be completed to your property within 48 hours!. And for our non-rural customers:. If