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Space General

Oders are processed quickly, and currently, our warehouse setup doesn&apos;t allow for the provision of a click-and-collect service.&#xA0;Please know this measure is a safety precaution to protect everyone from the hazards of active machinery.

Oders are processed quickly, and currently, our warehouse setup doesn't allow for the provision of a click-and-collect service. Please know this measure is a safety precaution to protect everyone from the hazards of active machinery.

Can I collect my order from your warehouse?

Shipping & Delivery

How can I leave feedback about my Space General experience?

Contact customer experience

Core Values

NZ Domestic Shipping Charges

Tracking the delivery status of an order

Where We Ship Orders & Dispatch Times

NZ Domestic Services & Delivery Times

Do you ship outside of New Zealand?

Do you have a showroom or store where I can view products?

Help! The tracking says its delivered but I can't find it!

Payment Methods

Gift Card Balance

Security Checks

Price Protection Policy

Store Credit

Payments & Refunds

Purchase & Preorder Guide

In Stock Items

What happens if I purchase in-stock and pre-order items together?

What happens if my order has multiple pre-orders with different ETAs?

Products & Pre-Orders

Returns & Refund Policy

Can I return my product for change of mind?

What should I do if I receive a damaged or faulty product?

Product Warranty

Return Process for Receiving an Incorrect or Damaged Product

Returns & Warranty

How can I cancel or exchange items in my order if it hasn't been shipped yet?

Can we change the delivery address after the order has been placed?

Order Cancellation/Changes

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Social Media Competitions

Spin and Win Wheel Terms and Conditions

Promotional Terms & Conditions

Can I collect my order from your warehouse?Updated a year ago