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Space General

How can I leave feedback about my Space General experience?

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Core Values

NZ Domestic Shipping Charges

Tracking the delivery status of an order

Where We Ship Orders & Dispatch Times

Bulky Item Shipping & Depot Collection Guide

NZ Domestic Services & Delivery Times

Do you ship outside of New Zealand?

Can I collect my order from your warehouse?

Do you have a showroom or store where I can view products?

Help! The tracking says its delivered but I can't find it!

Shipping Insurance Policy

Shipping & Delivery

Payment Methods

Gift Card Balance

Security Checks

30-Day Price Protection Policy

Store Credit

Payments & Refunds

Purchase & Preorder Guide

In Stock Items

What happens if I purchase in-stock and pre-order items together?

What happens if my order has multiple pre-orders with different ETAs?

Products & Pre-Orders

Returns & Refund Policy

Can I return my product for change of mind?

What should I do if I receive a damaged or faulty product?

Product Warranty

Return Process for Receiving an Incorrect or Damaged Product

Returns & Warranty

How can I cancel or exchange items in my order if it hasn't been shipped yet?

Can we change the delivery address after the order has been placed?

Order Cancellation/Changes

Win Email Newsletter SignUp

Social Media Competitions

Spin and Win Wheel Terms and Conditions

Promotional Terms & Conditions

Information about our Courier Services, delivery time frames and how we can help with your delivery problems.

Click here to learn more about our different payment methods!

Information about our stock and commonly asked questions

Need to return an item or have a question about product warranty?

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