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What should I do if I receive a damaged or faulty product?Updated 4 months ago

Oh no, we're genuinely sorry that your product isn't up to par. Let's make things right. If you find any damages or faults, please contact us within 24 hours and include:

  • Your original order number.
  • The product name.
  • Clear photos or videos of the problem, including both the item and its carton.
  • The batch number—it's a game-changer! Look for a black number starting with the letter '5' on the item's outer packaging. This ensures we send matching replacements.
  • Details on affected panel(s) and hardware, referencing the provided assembly instructions. Mention panel numbers and quantities.

Just a heads-up: If you try assembling a damaged product, we won't be able to cover any extra costs you incur. So, hang onto all the packaging until we've sorted things out. Couriers won't pick up assembled items.

Remember, if you're sending a product back, make sure it's well-protected for its journey. Unfortunately, couriers won't accept loose items.

Thanks for understanding, and we'll work swiftly to resolve this for you!

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