# spacegeneral

> Public Help Center articles for spacegeneral.

Use these links as concise, text-first sources for customer-facing support policies and FAQs.

Each linked article is the Markdown representation of the public Help Center article URL with `.md` appended.

## Articles

- [How can I leave feedback about my Space General experience?](https://help.spacegeneral.co.nz/en-US/how-can-i-leave-feedback-about-my-space-general-experience-438828.md): We love to hear great stories from our Space General Customers!. If you are wanting to share a great experience, please leave a Trustpilot Review so we can share this with the team!. If there was anyone in particular that helped create this experienc
- [Contact customer experience](https://help.spacegeneral.co.nz/en-US/contact-customer-experience-438832.md): Our Customer Experience team is here to help you on many platforms!. Submit your request HERE to chat with an agent. Connect with us on social media via Facebook or Instagram:. Instagram:. https://www.instagram.com/spacegeneralnz/. Facebook:
- [NZ Domestic Shipping Charges](https://help.spacegeneral.co.nz/en-US/nz-domestic-shipping-charges-429850.md): At Space General, we believe in being transparent with our costs. We use NZ Post & Post Haste for most of our deliveries, and shipping to New Zealand Wide. The shipping fee for your order is determined based on the size and weight of the products you
- [Tracking the delivery status of an order](https://help.spacegeneral.co.nz/en-US/tracking-the-delivery-status-of-an-order-429861.md): You can check to see if your order has shipped from Account. If you have an account with us, you can track the progress of your order by clicking on the relevant order in My Orders under My Account. You can also find the tracking number on this page
- [Where We Ship Orders & Dispatch Times](https://help.spacegeneral.co.nz/en-US/where-we-ship-orders-and-dispatch-times-429881.md): As an NZ-owned shop, every product from Space General is dispatched from our Auckland warehouse. Orders placed before 12:30pm are usually sent the same day; orders after are shipped the next business day. For urgent delivery inquiries, please contact
- [Bulky Item Shipping & Depot Collection Guide](https://help.spacegeneral.co.nz/en-US/bulky-item-shipping-and-depot-collection-guide-1339361.md): Please note that shipping quotes for bulky or oversized items are based on delivery to main city centres. If you live in a rural area, extra charges may apply depending on your location and the accessibility of your address. If this applies to your o
- [NZ Domestic Services & Delivery Times](https://help.spacegeneral.co.nz/en-US/nz-domestic-services-and-delivery-times-429775.md): We use NZ Post & Post Haste as our courier service for the majority of our orders for New Zealand customers. NZ Post and Post Haste parcels shipped within the North Island are dispatched via a standard overnight delivery service, while shipments to t
- [Do you ship outside of New Zealand?](https://help.spacegeneral.co.nz/en-US/do-you-ship-outside-of-new-zealand-429885.md): At this time, our shipping services are limited to addresses within New Zealand and we do not offer an international shipping service.
- [Can I collect my order from your warehouse?](https://help.spacegeneral.co.nz/en-US/can-i-collect-my-order-from-your-warehouse-429889.md): Oders are processed quickly, and currently, our warehouse setup doesn't allow for the provision of a click-and-collect service. Please know this measure is a safety precaution to protect everyone from the hazards of active machinery.
- [Do you have a showroom or store where I can view products?](https://help.spacegeneral.co.nz/en-US/do-you-have-a-showroom-or-store-where-i-can-view-products-429893.md): Currently, our store operates exclusively online. We're all about making your shopping experience as enjoyable as possible! Our warm and welcoming Customer Service team is eager to help with any questions you might have about our products. Don't hes
- [Help! The tracking says its delivered but I can't find it!](https://help.spacegeneral.co.nz/en-US/help-the-tracking-says-its-delivered-but-i-cant-find-it-429908.md): Let's put on our detective hats and do a little investigating together!. For our rural customers:
- [Shipping Insurance Policy](https://help.spacegeneral.co.nz/en-US/shipping-insurance-policy-2474220.md): At Space General, we want to make sure your shopping experience is smooth and stress-free. That’s why we offer a simple Shipping Insurance Policy to protect your purchases. We’ll take care of you if your order is:. Unfortunately, there are some thing
- [Payment Methods](https://help.spacegeneral.co.nz/en-US/payment-methods-438820.md): Credit Card. We accept Visa, MasterCard and American Express. We also accept debit and Prezzy cards. POLi Payment. Lacking a credit card? No worries—POLi allows you to make purchases directly from your bank account (such as Cheque or Savings). Opting
- [Gift Card Balance](https://help.spacegeneral.co.nz/en-US/gift-card-balance-438823.md): Need to check your remaining Gift Card Balance?. We can certainly help you with this, please reach out to us with your full gift card code or a clear image of the gift card and we'll let you know the balance!
- [Security Checks](https://help.spacegeneral.co.nz/en-US/security-checks-438824.md): Space General may require further verification of your order to ensure that order/s are authorized by the cardholder and not placed by a suspicious individual. We have situations where individuals steal someone's card and the order comes through to b
- [30-Day Price Protection Policy](https://help.spacegeneral.co.nz/en-US/30-day-price-protection-policy-440078.md): We know our customers sometimes wonder if prices will drop after they buy — and we don’t want you to worry about that! With Space General’s 30-Day Price Promise, you can shop anytime with complete confidence. If you buy any product for home use from
- [Store Credit](https://help.spacegeneral.co.nz/en-US/store-credit-576299.md): What is Store Credit?. Store credit is a convenient way for Space General customers to shop with us again! When you return an item, instead of a cash refund, we issue store credit. This credit can be used exclusively at Space General for any future p
- [Purchase & Preorder Guide](https://help.spacegeneral.co.nz/en-US/purchase-and-preorder-guide-433502.md): It's our goal to bring you the best products at the very best prices! We'd like to be super transparent with you, so there's no confusion about delivery time frames. We've created this handy guide to help you understand where we get our products from
- [In Stock Items](https://help.spacegeneral.co.nz/en-US/in-stock-items-440096.md): We hold thousands of products in our Auckland warehouse. You will be able to see our inventory level on each product page!. For the items that are in stock, we usually ship orders on the same day for orders placed before 12:30 pm.
- [What happens if I purchase in-stock and pre-order items together?](https://help.spacegeneral.co.nz/en-US/what-happens-if-i-purchase-in-stock-and-pre-order-items-together-502782.md): If your order contains both in-stock and pre-order items, we will promptly dispatch the in-stock items. The pre-ordered items will be shipped as soon as they become available.
- [What happens if my order has multiple pre-orders with different ETAs?](https://help.spacegeneral.co.nz/en-US/what-happens-if-my-order-has-multiple-pre-orders-with-different-etas-502758.md): If your order includes multiple pre-order items with different ETAs, we will hold your entire order until all the pre-order items are in stock.
- [Returns & Refund Policy](https://help.spacegeneral.co.nz/en-US/returns-and-refund-policy-433505.md): Your satisfaction means a lot to us, and we’re here to help if something’s not quite right with your order. To ensure everything goes smoothly, please read through our latest Returns & Refunds Policy here before returning any items. Our policy explai
- [Can I return my product for change of mind?](https://help.spacegeneral.co.nz/en-US/can-i-return-my-product-for-change-of-mind-438777.md): We understand that sometimes you might change your mind about a purchase. In addition to your rights under the Consumer Guarantees Act (including those for any faulty items), we offer a Change of Mind Return Policy. **Change of Mind Returns:**. - If
- [What should I do if I receive a damaged or faulty product?](https://help.spacegeneral.co.nz/en-US/what-should-i-do-if-i-receive-a-damaged-or-faulty-product-438779.md): Oh no, we're genuinely sorry that your product isn't up to par. Let's make things right. If you find any damages or faults, please contact us within 24 hours and include:. Just a heads-up: If you try assembling a damaged product, we won't be able to
- [Product Warranty](https://help.spacegeneral.co.nz/en-US/product-warranty-440082.md): Warranty 12 Months. 5-Year Mattress Warranty. This warranty covers the following defects:. This limited mattress warranty does NOT cover:. For more questions about our mattress, please visit our dedicated FAQs page! Click here. If you have any issues
- [Return Process for Receiving an Incorrect or Damaged Product](https://help.spacegeneral.co.nz/en-US/return-process-for-receiving-an-incorrect-or-damaged-product-499301.md): If you've received an item that doesn't match the product description or a completely different item than advertised, Space General will replace it or offer a full refund, as long as the item is unopened and in pristine condition. Space General will
- [How can I cancel or exchange items in my order if it hasn't been shipped yet?](https://help.spacegeneral.co.nz/en-US/how-can-i-cancel-or-exchange-items-in-my-order-if-it-hasnt-been-shipped-yet-488847.md): Changes happen – we understand!. If you need to exchange items or cancel your order, please contact our customer service team promptly. They will confirm whether your cancellation can be accommodated. Please note that our warehouse team often prepare
- [Can we change the delivery address after the order has been placed?](https://help.spacegeneral.co.nz/en-US/can-we-change-the-delivery-address-after-the-order-has-been-placed-488856.md): If you need to change your address or notice an error in the shipping address, please contact customer service immediately with the correct details. Our customer service team will help you and confirm whether the address has been updated. Please be a
- [Win Email Newsletter SignUp](https://help.spacegeneral.co.nz/en-US/win-email-newsletter-signup-571028.md): Subscribe & Win Email Newsletter SignupEligibility: New customers who subscribe to SpaceGeneral.co.nz email newsletters can win $100 SpaceGeneral.co.nz credit.How to Enter:Sign up via the lightbox form on our website.You also have a chance to win wit
- [Social Media Competitions](https://help.spacegeneral.co.nz/en-US/social-media-competitions-571111.md): Social Media Competitions. 1. General. spacegeneral.co.nz, from time to time, may conduct a ‘social media competition’ (also referred to as giveaways) on their social media accounts as @spacegeneral. spacegeneral.co.nz is “the promoter” of social med
- [Spin and Win Wheel Terms and Conditions](https://help.spacegeneral.co.nz/en-US/spin-and-win-wheel-terms-and-conditions-665603.md): Welcome to our Sign Up Spin to Win Wheel!. Please read the following terms and conditions carefully before participating. By participating in this promotion, you agree to be bound by these terms and conditions. Eligibility:. The Spin and Win Wheel is