You can check to see if your order has shipped from Account.

If you have an account with us, you can track the progress of your order by clicking on the relevant order in My Orders under My Account. You can also find the tracking number on this page if your order has been shipped.

Once your order has been shipped, you will receive an email from Space General with a tracking number.

Please note that sometimes it could take up to 24 hours to display the tracking history.

As an NZ-owned shop, every product from Space General is dispatched from our Auckland warehouse. 

Orders placed before 12:30pm are usually sent the same day; orders after are shipped the next business day.

For urgent delivery inquiries, please contact our customer service team via email. We're here to help.

Please note that shipping quotes for bulky or oversized items are based on delivery to main city centres.

If you live in a rural area, extra charges may apply depending on your location and the accessibility of your address. If this applies to your order, once it arrives at the rural courier depot, either our courier partner or our team will be in touch with the next steps.

You’ll have the option to either collect your item from the nearest depot or arrange for door-to-door delivery. Please note that an additional fee may apply for this service.

We use NZ Post & Post Haste as our courier service for the majority of our orders for New Zealand customers. 

NZ Post and Post Haste parcels shipped within the North Island are dispatched via a standard overnight delivery service, while shipments to the South Island typically arrive in 1-2 days. 

Please be aware that deliveries to rural areas may experience an additional 1-2 days in transit.

Delivery times vary depending on a product's stock status and the intended delivery address. For very large orders, we may need to use Mainfreight or Toll, Fliway and Bascik Transport as these orders lie outside of what Post Haste can handle, due to the size/weight limit.

At this time, our shipping services are limited to addresses within New Zealand and we do not offer an international shipping service.

Oders are processed quickly, and currently, our warehouse setup doesn't allow for the provision of a click-and-collect service. 

Please know this measure is a safety precaution to protect everyone from the hazards of active machinery.

Currently, our store operates exclusively online.

We're all about making your shopping experience as enjoyable as possible!  Our warm and welcoming Customer Service team is eager to help with any questions you might have about our products. Don't hesitate to get in touch with us for more details through chat, or email. We're here for you!

Let's put on our detective hats and do a little investigating together!

For our rural customers:

Once a package has been handed over to rural we expect delivery to be completed to your property within 48 hours!

And for our non-rural customers:

• Please check your order confirmation to make sure the delivery address was perfectly penned at the time of ordering.
• Have a little adventure searching your property. If you weren't there to greet your delivery, our local driver might have tucked your goods away in a sneaky safe spot, sometimes out of plain sight!
• Have a chat with your household members to see if they've helpfully moved your package to a safe place.

If you are still not able to locate your package, lets us know and we'll liaise with the couriers on your behalf.

Just a gentle reminder: while we pour our hearts into ensuring your packages travel from us to you smoothly, we can't take on the responsibility for packages that wander off, get lost, are taken, or find themselves in a bit of a pickle after we've followed instructions to leave them at your chosen spot.

At Space General, we want to make sure your shopping experience is smooth and stress-free. That’s why we offer a simple Shipping Insurance Policy to protect your purchases.

What We Cover

We’ll take care of you if your order is:

• Lost – your package never arrives.
• Damaged – your product is broken or not usable on arrival.
• Undelivered – your order is not delivered at all.

What We Don’t Cover

Unfortunately, there are some things outside of our control:

• Incorrect Address – if we are not informed about an address change.
• Courier Delays – shipping that takes longer than expected.
• Minor Cosmetic Damages – small scratches, dents, or packaging issues where the product is still fully functional. While these aren’t covered by insurance, our team will always do our best to help where we can — so please reach out if you’re concerned.

How to File a Claim

If something goes wrong, here’s how to get help:

• Contact Us via our Contact Form.
• Share these details with us:

1. Order number
2. Tracking number
3. Tracking status
4. Case ID (if you have already contacted the courier)

Our team will review your case and work with you to resolve it as quickly as possible.

Helpful Tips

• Double-check your delivery address before confirming your order.
• Keep an eye on your tracking updates for real-time information.
• If you notice a delay, contact the courier first – then let us know with their Case ID.

Payment Methods

Credit Card

We accept Visa, MasterCard and American Express. We also accept debit and Prezzy cards.

POLi Payment

Lacking a credit card? No worries—POLi allows you to make purchases directly from your bank account (such as Cheque or Savings). Opting for POLi means you'll be taken to their site to finalize your payment before we confirm your order. Transactions through POLi are swift to show up in our bank account, ensuring your order is processed promptly.

PayPal

If you have a PayPal account you can pay using PayPal. When selecting PayPal as a payment method and you'll be guided to PayPal's platform to approve your payment before we lock in your order.

Account Credit or Gift Card

Holding a Space General Gift Card? Feel free to apply it to your purchase. Enter the gift card code at checkout and the dollar will be applied to your order directly. However, if you do not have enough credit to cover your entire order, you're welcome to combine it with another payment method for the remaining amount.

Bank Deposit and Internet Banking

Feel free to make a direct deposit into our ANZ bank account for your order. Please note that such payments are manually verified by our team. For smooth processing, contact our customer service with your order items and delivery details spelled out. Our team will then create your order and send over our banking information via email for you to proceed.

Buy Now, Pay Later Payment Options

Explore our selection of Buy Now, Pay Later services, such as Afterpay, payment detailed on each product page. To complete your purchase through this method, just choose your preferred payment provider at checkout.

Need to check your remaining Gift Card Balance?

We can certainly help you with this, please reach out to us with your full gift card code or a clear image of the gift card and we'll let you know the balance!

What is a security check?

Space General may require further verification of your order to ensure that order/s are authorized by the cardholder and not placed by a suspicious individual.

We have situations where individuals steal someone's card and the order comes through to be security checked. If this person cannot prove that they authorized the payment, we cancel the fraudulent order!

Verification may be required for a multitude of reasons and at the discretion of Space General, we are happy to explain further via email.

Please respond to any email/phone call from our team as soon as possible.

Fraud Protection

All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway provider database where the information is kept confidential.  

Space General is a GST-registered NZ local retail store.

Space General 30-Day Price Promise 

We know our customers sometimes wonder if prices will drop after they buy — and we don’t want you to worry about that! With Space General’s 30-Day Price Promise, you can shop anytime with complete confidence.

If you buy any product for home use from Space General and that same item drops in price within 30 days of your purchase, we’ll issue you Space General Store Credit for the difference. Your store credit is fully trackable, has no expiry date, and can be used anytime for future purchases. Simple as that!

How It Works

• Shop online at spacegeneral.co.nz.
• If the same product (same SKU) is advertised at a lower price on our website within 30 days of your purchase, you’ll receive Space General Store Credit equal to the difference between what you paid and the lower price.

Conditions Apply:

• Applies to home-use purchases only – business, wholesale, or trade orders are excluded.
• Excludes price changes caused by genuine pricing errors.
• Items that have been refunded, exchanged, or credited are excluded.
• Minimum claim value: $1.
• Submit your claim online at spacegeneral.co.nz/pages/contact-us within 30 days of your purchase.
• If a promotion offers a bundle or a free gift, the free gift isn’t part of our 30-day price protection. The price protection only applies to the product with the price difference.
• Space General reserves the right to determine what qualifies as “home use.”
  
  

FAQs

• What if the price drops after I buy?
  No stress — if the price goes down within 30 days, you’ll receive Space General Store Credit for the difference.
• Do Early Bird or launch deals count?
  Yes! Any qualifying purchase made within 30 days of a price change is eligible under the same terms.
• How do I claim?
  If your product qualifies, visit spacegeneral.co.nz/pages/contact-us and submit your claim within 30 days of your purchase.
• Does my store credit expire?
  No — your Space General Store Credit never expires and can be used anytime in the future.
• Is this offer for business purchases too?
  No, this offer is for personal, home-use purchases only.

Shop Smart, Shop Confidently – You’re Covered!

With Space General’s 30-Day Price Promise, you can shop with peace of mind knowing that if the price drops, you’ll never miss out — your credit stays with you for the next purchase, whenever you’re ready.

What is Store Credit?

Store credit is a convenient way for Space General customers to shop with us again! When you return an item, instead of a cash refund, we issue store credit. This credit can be used exclusively at Space General for any future purchases. It's our way of ensuring you have a seamless shopping experience and always find something you love in our collection.

Where to Find It

1. Go to spacegeneral.co.nz.

2. Click on "Account" and log in to your account.

3. Click your "Profile" name in the lower right corner of the page and select "View Account."

4. Click on your Profile icon on the upper right corner and select "Profile"

5. Scroll down to the bottom of the page to see your store credit.

Please refer to the screenshot provided below.

How to Use It

1. Add items to your cart and proceed to checkout.

2. Under the Payment section, select "Apply Store Credit."

Please refer to the screenshot provided below.

When Does It Expire?

Store credit has no expiration date. You can use it whenever you want.

It's our goal to bring you the best products at the very best prices! We'd like to be super transparent with you, so there's no confusion about delivery time frames. We've created this handy guide to help you understand where we get our products from, and how long it will take us to get them to your door. 

In-Stock Products

An in-stock product is anything that is on the shelves of our warehouse and ready to send out.  In-stock products ordered will be dispatched on the same or next working day.

Shipping is typically 1-3 business days within NZ however please check our shipping and delivery page for up-to-date information.

Preorders

Pre-orders means you reserve items before they arrive at our warehouse. You'll receive these items once they're in stock.

Please note: You can purchase both in-stock and pre-order items in the same order, and we will send you your in-stock items straight away, with your pre-order items arriving at a later date once they arrive.

Changed your mind about a pre-order? No worries! You have the flexibility to cancel your pre-order at any point before we receive your item in our warehouse. We're here to help make your shopping experience as convenient as possible.

Preorder FAQS

What is the Estimated Dispatch Date?

The Estimated Dispatch Date is when we expect to dispatch your order from our warehouse in Auckland. This information is in every Pre-Order product page inside the Add To Cart button.

How does the payment Work?

Preorder items must be paid entirely at the time of purchase. By choosing to make a preorder purchase, you are securing your product at the lowest possible price.

Can I cancel a preorder?

Absolutely! At any point before your preorder has been shipped, we can cancel and refund your preorder. 

Can I preorder more than one item at a time?

You sure can! Just be aware that your order won't be shipped until all items have arrived at the warehouse. So if you preorder a product that's arriving in October and another item that's not arriving until November, you'll have to wait until November for your whole order.

Why has the price changed?

We may update pricing to reflect new information or to maintain our competitive pricing.  - if the price you purchased a pre-order products for is higher than the price at release, we will refund you the difference.

We hold thousands of products in our Auckland warehouse. You will be able to see our inventory level on each product page!

For the items that are in stock, we usually ship orders on the same day for orders placed before 12:30 pm.

If your order contains both in-stock and pre-order items, we will promptly dispatch the in-stock items. The pre-ordered items will be shipped as soon as they become available. 

If your order includes multiple pre-order items with different ETAs, we will hold your entire order until all the pre-order items are in stock. 

Your satisfaction means a lot to us, and we’re here to help if something’s not quite right with your order. To ensure everything goes smoothly, please read through our latest Returns & Refunds Policy here before returning any items.

Our policy explains what can be returned, how to request a return or exchange, and what to expect once we’ve received your item. 

This helps us process your request quickly and get everything sorted for you as soon as possible.

We understand that sometimes you might change your mind about a purchase. In addition to your rights under the Consumer Guarantees Act (including those for any faulty items), we offer a Change of Mind Return Policy.

**Change of Mind Returns:**

- If you decide an item isn't quite right within 30 days of purchase, and it remains unused and in its original, unopened packaging, you can return it to us.

- We'll provide a full refund or store credit for your next purchase.

**Please Note:**

- Original shipping fees are non-refundable.

- Return shipping costs are the responsibility of the buyer. 

- 'Clearance' items are non-returnable.

For all returns, items must be unused, in their original condition, and with unopened packaging.

Oh no, we're genuinely sorry that your product isn't up to par. Let's make things right. If you find any damages or faults, please contact us within 24 hours and include:

• Your original order number.
• The product name.
• Clear photos or videos of the problem, including both the item and its carton.
• Details on affected panel(s) and hardware, referencing the provided assembly instructions. Mention panel numbers and quantities.

Just a heads-up: If you try assembling a damaged product, we won't be able to cover any extra costs you incur. If your item requires assembly and arrives damaged, please take a photo immediately and email it to us before starting the assembly process.

So, hang onto all the packaging until we've sorted things out. Couriers won't pick up assembled items.

Remember, if you're sending a product back, make sure it's well-protected for its journey. Unfortunately, couriers won't accept loose items.

Thanks for understanding, and we'll work swiftly to resolve this for you!

Warranty 12 Months 

• Products sold by Space General will be covered by a Manufacturer's Warranty for at least a one year period from the date of purchase.
• This warranty covers all manufacturing faults or defects. It does not cover wear, tear, or damage caused by use, accident, or failure to follow care instructions. The warranty is valid for 12 months from the date of the order and is available to the original purchaser of the product only. 
• Some of our products come with a longer-term warranty; please refer to our product pages for more details.  

5-Year Mattress Warranty

This warranty covers the following defects:

• Visible indentations in the mattress greater than 10 centimetres, as long as they are not caused by using an improper or unsupportive foundation or adjustable bed base.
• Any physical flaw in the mattress, such as foam splitting or cracking, despite normal use and proper handling.

This limited mattress warranty does NOT cover:

• Normal softening of the foam that does not affect the mattress's pressure-relieving properties.
• Comfort preferences.
• Physical damage or abuse to the structure or cover, including but not limited to burns, cuts, tears, liquid damage, or stains, where the defect results from such abuse or damage.
• Mattresses sold as “as-is”, “preconditioned”, “reconditioned”, “used”, “comfort return”, “returned”, “previously owned”, or any similar terms that indicate the mattress is not “new” or “first quality”, or has been previously purchased or used by another customer.

For more questions about our mattress, please visit our dedicated FAQs page! Click here. 

If you have any issues with any product that you have received, please email us at [email protected] and provide the order number, the name of the item at fault, and full details of the fault (including photos if possible).

If you've received an item that doesn't match the product description or a completely different item than advertised, Space General will replace it or offer a full refund, as long as the item is unopened and in pristine condition.

Space General will provide a pre-paid return label for any errors made in your order or with the product you received.

Please note that if the item doesn't align with the listing, we'll need photos of the item you received to resolve the issue efficiently.

Please follow the steps below:

1. Contact our customer service team as soon as possible.
2. You will receive a courier ticket number from us.
3. Schedule your pickup on the NZ Post site, 'Book a Pickup'.
4. After scheduling the pickup, mark the old label with an 'X,' write the tracking number or courier ticket number on a separate piece of paper, and securely attach it over the old label using cellophane tape.

Let us know once the item has been collected, and we will track the parcel.

Changes happen – we understand! 

If you need to exchange items or cancel your order, please contact our customer service team promptly. They will confirm whether your cancellation can be accommodated.

Please note that our warehouse team often prepares orders quickly. If your order is already being picked or prepared, we may not be able to cancel it.

If you need to change your address or notice an error in the shipping address, please contact customer service immediately with the correct details.

Our customer service team will help you and confirm whether the address has been updated.

Please be aware that we may not always be able to accommodate this request, as our warehouse team processes orders swiftly and yours may already be prepared for shipment.

• Eligibility: New customers who subscribe to SpaceGeneral.co.nz email newsletters can win $100 SpaceGeneral.co.nz credit.
• How to Enter:
  • Sign up via the lightbox form on our website.
  • You also have a chance to win with One Entry by participating in the Spin & Win competition.
• Drawing Details:
  • Winner randomly drawn from new subscriber emails within the first 10 days of the following month.
• Winner Notification:
  • Contacted via the provided email.
  • Customer Care may call if a linked phone number is available.
  • One winner is drawn each month.
• Acknowledgment: Winner must confirm receipt before credit is applied.
• Prize: $100 SpaceGeneral.co.nz credit, not redeemable for cash.
• Fraudulent Activity: SpaceGeneral.co.nz may re-draw or cancel credit if fraud is suspected.
• Right to Pause or Stop: SpaceGeneral.co.nz can pause or stop the competition anytime without notice.

Social Media Competitions

1. General

spacegeneral.co.nz, from time to time, may conduct a ‘social media competition’ (also referred to as giveaways) on their social media accounts as @spacegeneral. spacegeneral.co.nz is “the promoter” of social media competitions. From time to time, a ‘Third Party Promoter’ may partner with spacegeneral.co.nz to undertake a social media competition. By participating and/or entering into a social media competition, or interacting with social media posts, it is considered acceptance of these terms and conditions.

2. Entrants

Only New Zealand residents over the age of 18 years are eligible to take part in social media competitions and are referred to as ‘Eligible Entrants’. Eligible Entrants may enter once to win the prize specified in the competition post description. If multiple entries are permitted, this will be stated in the post description. Eligible entrants must provide their first name, last name, email address or contact number, and a New Zealand postal delivery address. No purchase is required to enter into the competition unless stated otherwise in the post description; however, your entry must meet all criteria to be an eligible entry.

3. Entry Period

The social media competition will run for a specified period known as the ‘Competition Period,’ stated in the competition post description. No entries will be accepted before or after the competition period. The Promoter takes no responsibility for lost, misdirected entries or inaccurate information due to delays or failures in any equipment, technical error, deletion of data entry, transmission communication, software failure, website access, or any other cause outside their control. The Promoter or Third Party Promoter reserves the right to amend or delay the competition period without notice due to unforeseen circumstances.

4. How to Enter

Eligible entrants can only submit one entry on either Instagram or Facebook. Multiple entries across Instagram or Facebook will be considered as one entry only. Eligible entries can visit spacegeneral's Facebook page or Instagram account and follow the instructions in the competition post description. You do not need to purchase or be a customer of spacegeneral.co.nz, unless stated otherwise in the competition post description.

5. Prize Draw and Notification

Eligible entries will be in to win the specified prize stated in the social media post description. Eligible entries will be assigned a random number and the winner will be selected through a random number generator unless stated otherwise in the post description. The winner or winners will be selected within 48 hours of the competition period. spacegeneral.co.nz reserves the right to delay the selection of a winner or winners. The Facebook winner will be contacted within 48 hours of the competition period ending through a reply to comment on the post and/or directly through Facebook Messenger, unless otherwise stated in the post description. The Instagram winner will be contacted within 48 hours of the competition period ending through a reply to comment on the post and/or directly through Instagram Direct, unless otherwise stated in the post description. The winner must respond to spacegeneral.co.nz through Facebook Messenger or Instagram Direct with the required information as stated in section 2 to claim the prize. If the winner or winners do not respond to claim the prize within 24 hours, the Promoter may redraw winners following the above process. If the specified prize cannot be provided to the winner, the Promoter will notify the winner and provide a prize of equal value. The Promoter reserves the right to verify each winner’s entry and to disqualify any entrant who tampers with or subverts the competition, including but not limited to acting or attempting to act in a fraudulent or dishonest manner.

6. Miscellaneous

Competitions run through spacegeneral.co.nz’s social media accounts are in no way endorsed, sponsored, or administrated by Facebook or Instagram. @spacegeneral.co.nz is the official Instagram account and @spacegeneral.co.nz is the official Facebook page. The Promoter reserves the right to amend, update, or change any of the terms applying to social media competitions or modify, terminate, or reschedule the social media competition at any time. The Promoter's decisions in relation to the social media competition are final and correspondence will not be entered into. The Promoter, their related companies, and their officers, directors, shareholders, employees, advisors, assignees, licensees, representatives, advertising, and promotional agencies shall not be liable for any loss, damage, or personal injury (including but not limited to direct, indirect, or consequential loss) suffered by any person arising directly or indirectly out of or in connection with entering the social media competition or claiming, winning, or using any prize, except as required by law.

Winner announcements will only be made via our official Instagram/Facebook posts and stories, not in comments. Data privacy is important to us; your information will only be used for the purposes of the competition and will not be shared with third parties.

Welcome to our Sign Up Spin to Win Wheel!

Please read the following terms and conditions carefully before participating.

By participating in this promotion, you agree to be bound by these terms and conditions.

Eligibility:

• The Spin and Win Wheel is open to all customers who signed up with a valid email address.

Participation:

• To participate, you must enter a valid email address and your name on the Spin and Win Wheel signup page.

• Each participant is allowed one spin per email address.

• Customers must reside within New Zealand. 

Prizes:

The prizes available in the Spin and Win Wheel promotion are as follows:

• 10% off your order

• $3 Coupon

• Free Shipping

• $5 off your order

• $2 Coupon

• One entry to win $100

Prize Redemption:

• 10% off your order: Upon winning this prize, a coupon code will be generated after spinning. It can then be copied and used at checkout to receive a 10% off discount.

• $3 Coupon: Upon winning this prize, a coupon code will be generated after spinning. It can then be copied and used at checkout to receive a $3 discount.

• Free Shipping: Upon winning this prize, a coupon code will be generated after spinning. It can then be copied and used at checkout to waive the shipping fee.

• $5 off your order: Upon winning this prize, a coupon code will be generated after spinning. It can then be copied and used at checkout to receive a $5 discount.

• $2 Coupon: Upon winning this prize, a coupon code will be generated after spinning. It can then be copied and used at checkout to receive a $2 discount.

• One entry to win $100 : Customers who spin and land on the 'Win $100 Voucher' slice will be entered into a draw at the end of the month. Only one lucky winner will receive the $100 voucher and will be notified via email.

Conditions:

• All prizes are non-transferable and cannot be redeemed for cash.

• Each coupon or voucher code can be used only once and no expiry date.

• Coupon codes cannot be combined with any other promotions or discounts.

• Space General reserves the right to modify or cancel the promotion at any time without prior notice.

Email Usage:

• By participating in the Spin and Win Wheel, you agree to receive marketing emails from Space General. You can unsubscribe from these emails at any time by following the unsubscribe link in the email.

Privacy:

• Your privacy is important to us. We will not share or sell your email address or any personal information to third parties. Please refer to our Privacy Policy for more details.

General:

• Space General reserves the right to disqualify any participant found to be violating these terms and conditions or engaging in fraudulent activities.

• By participating, you agree to release and hold harmless Space General and its respective subsidiaries, affiliates, suppliers, distributors, advertising/promotion agencies, and prize suppliers, and each of their respective parent companies and each such company’s officers, directors, employees, and agents (collectively, the “Released Parties”) from and against any claim or cause of action, including, but not limited to, personal injury, death, or damage to or loss of property, arising out of participation in the Spin and Win Wheel or receipt or use or misuse of any prize.

For any questions or further information, please contact our customer service at [email protected].